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Account Manager with Experience in Onboarding Customers to HR Software

Job Summary: We are seeking an experienced Account Manager with a background in onboarding customers to HR software to join our team. The successful candidate will be responsible for managing and maintaining relationships with our clients and ensuring they receive the highest level of service. They will also be responsible for onboarding new clients to our HR software platform and ensuring a seamless transition. The ideal candidate should have a strong background in customer service, HR software, and be knowledgeable in HR laws and regulations.

Responsibilities:

  • Manage and maintain relationships with existing clients
  • Act as the main point of contact for client inquiries and concerns
  • Ensure that all payroll deductions, such as taxes, insurance, and benefits, are accurate and in compliance with state and federal regulations
  • Onboard new clients to our HR software platform
  • Develop and implement onboarding processes and procedures
  • Provide training and support to clients on the HR software platform
  • Monitor client usage of the HR software platform and ensure customer satisfaction
  • Ensure compliance with HR laws and regulations
  • Work with cross-functional teams to address client issues and concerns
  • Develop and maintain relationships with clients and provide exceptional customer service

Qualifications:

  • Bachelor's or master's degree in business, human resources, or a related field
  • At least 3 years of experience in account management, customer service, or HR software onboarding
  • Strong knowledge of HR laws and regulations
  • Experience with HR software platforms, such as Workday, SAP SuccessFactors, or ADP
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Strong time management and organizational skills
  • Willingness to travel as needed

We offer a competitive salary, excellent benefits, and opportunities for professional growth and development. If you meet the above requirements and are interested in this position, please submit your resume and cover letter.